- Industry: Consulting
- Number of terms: 1807
- Number of blossaries: 2
- Company Profile:
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives.
Encompasses a centralized repository of network and IT data for individual services. Every service represents a bundle of attributes and features, such as quality, speed, customization and price. The repository of service levels, links the service information to individual customers.
Industry:Technology
A service desk is a help desk that is equipped with the resources for resolving service requests and problem calls. It gives the customer service representative or end user the ability to efficiently diagnose, troubleshoot and correct technical-support problems, rather than being a “pass through.”
Industry:Technology
A service catalog contains templates with specifications that define parameters and features of a service (such as bandwidth and speed). Compared to the product catalog, the service catalog describes product features in technical terms.
Industry:Technology
A company that processes various types of data for a client for a fee. Station message detail reporting (SMDR) and call-costing reports are typically provided.
Industry:Technology
Serverless printing is peer-to-peer printing over Internet Protocol. This permits the removal of a dedicated print server for managing print queues, distributing printer drivers, and so on.
Industry:Technology
Server virtualization management tools comprise management tools embedded in the hypervisor sale, as well as operations management and administration management tools. Server virtualization management technology can be found in two types of delivery vehicles. The first is embedded within the infrastructure itself — in this case, as part of the package that includes the hypervisor (companies such as VMware have historically referred to this as “virtual infrastructure”). Gartner is seeing more manageability built into infrastructure components because they provide technology suppliers with an additional source of revenue and a basis for competitive differentiation of their core technologies. Management technology can also be sourced from third-party independent software vendors, as well as emerging firms with only a virtualization-oriented lineage. In addition, hypervisor vendors are providing additional management tooling on top of that already provided within their virtualization platforms in areas such as administrative consoles, capacity planning, and process and workflow automation.
Industry:Technology
Server virtualization infrastructure includes the hypervisor, VM and virtual machine monitors (VMMs). The key to “virtualizing” a server is the hypervisor. A hypervisor is a layer of software (the term “software” can mean preloaded software that runs in a protected area or microcode/firmware, depending on the implementation) that runs directly on hardware and allows the definition of fixed partitions with predefined priorities for accessing hardware resources. These partitions are incomplete VMs because they prioritize, but do not share, all hardware resources. To support flexible configuration, a hypervisor in general is implemented with a VMM. The VMM virtualizes all hardware needed for VMs to run. Most products currently labeled hypervisors bundle a VMM.
Industry:Technology
A type of computing appliance that creates, manipulates or provides information to other network-connected computing devices. Unlike storage appliances, server appliances use an application context for the creation, manipulation or provision of information.
Industry:Technology
A method whereby the bits of a character are sent sequentially on a single transmission channel. See parallel transmission.
Industry:Technology
An interconnection that transmits information bit by bit rather than a whole character at a time. It is much slower and cheaper than a parallel interface.
Industry:Technology
